Terms of Service

Last updated: March 7, 2026

1. Acceptance of Terms

By using Donna AI, you agree to these Terms of Service. If you do not agree, do not use the service. We may update these terms; continued use constitutes acceptance of updated terms.

2. Service Description

Donna is a personal AI assistant accessible via Telegram (@Meetdonnaai_bot). Donna uses large language models (Claude by Anthropic, OpenAI models) to understand and respond to your messages, remember your preferences, and perform tasks on your behalf via a growing library of skills.

We reserve the right to modify, suspend, or discontinue any aspect of the service at any time with reasonable notice.

3. Accounts and Eligibility

• You must be at least 13 years old to use Donna
• Your Telegram account serves as your Donna account
• You are responsible for all activity under your account
• One account per person — do not share or transfer accounts

4. Subscriptions and Billing

Free Tier: 50,000 lifetime tokens. Core skills included. No credit card required.

Pro Tier ($49/month): Unlimited monthly usage (subject to fair use), all skills, priority processing, advanced memory.

• Billing is monthly, charged via Stripe at the start of each period
• You can cancel at any time — your access continues until the end of the paid period
• No refunds for partial months unless required by applicable law
• We reserve the right to change pricing with 30 days' notice
• Fraudulent payment methods result in immediate account suspension

5. Acceptable Use

You agree not to use Donna to:

• Generate illegal content, including content that violates any applicable law
• Harass, threaten, or harm any person
• Generate spam, phishing, or fraudulent content
• Attempt to extract, probe, or circumvent underlying AI model safeguards
• Resell or redistribute Donna's outputs as an automated service without our written consent
• Violate any third party's intellectual property or privacy rights

Violations may result in immediate account suspension without refund.

6. AI-Generated Content

Donna's responses are generated by AI models and may occasionally be inaccurate, incomplete, or out of date. You should:

• Verify important information independently before acting on it
• Not rely on Donna for medical, legal, financial, or safety-critical decisions
• Use your own judgment — Donna is a tool, not a substitute for professional advice

You retain ownership of the content you input. You own the outputs Donna generates for you, subject to the underlying AI providers' terms.

7. Intellectual Property

The Donna brand, interface, skill system, and underlying infrastructure are our intellectual property. You may not copy, reverse-engineer, or create derivative works from our systems without written permission.

8. Privacy

Your use of Donna is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Limitation of Liability

To the maximum extent permitted by law, Donna AI and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service — including data loss, service interruptions, or inaccurate AI responses.

Our total liability for any claim is limited to the amount you paid us in the 3 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Donna AI and its operators from any claims, losses, or damages arising from your violation of these Terms or misuse of the service.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

12. Contact

Questions about these Terms? Email: [email protected]